Returns & Refund Policy
Return & Refund Policy
I gladly accept returns.
✅ Contact me within: 3 days of delivery by email if you have any issue with your order.
✅ Return items within: 30 days of delivery. To return and receive full refund, please confirm you have not downloaded the HD image. Once verified I will refund in full.
Digital downloads are eligible for return within 30 days of purchase, provided the buyer has not downloaded the HD version.
I don't accept exchanges or cancellations
But please contact me immediately if you have any problems with your order BEFORE custom work is underway.
*The following items can't be returned or exchanged:
- Custom or personalized orders
If you have made an error when purchasing an item – an amendment can be requested within 3 days of ordering. Due to the nature of digital items, once the customization has commenced and the HD file sent, it has to be redone.
If you make an error in the custom information provided, please contact me immediately to amend the information.
Once you receive your personalized printable – check it carefully using the preview file. If we have made an error, we will happily amend and resend free of charge. It is your responsibility to check the image carefully before printing. We will not be held responsible for any costs incurred if you later discover an error.
Changes requested after you have received your final High Definition print, due to an error or omission in the information originally supplied may be charged depending on the amount of work involved and whether the working file is still available.