Returns & Refund Policy
Exchange & Return Policy
I gladly accept returns (except on digital purchases)*
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me immediately if you have any problems with your order before custom work is underway.
*The following items can't be returned or exchanged:
- Custom or personalized orders
- Digital downloads
If you have made an error when purchasing an item – a refund can be requested within 3 hours of ordering. Due to the nature of digital items, once the customization has commenced and the HD file sent, it can’t be undone and returned. If you make an error in the custom information provided, please contact me immediately to amend the information.
Once you receive your personalized printable – check it carefully. If we have made an error, we will happily amend and resend free of charge. It is your responsibility to check the image carefully before printing. We will not be held responsible for any costs incurred if you later discover an error.
Changes requested after you have received your final High Definition print, due to an error or omission in the information originally supplied may be charged depending on the amount of work involved and whether the working file is still available.